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Shipping & Returns

Shipping Policy

Shipping Policy

At SOUQ AL TURKIYE, we are committed to providing efficient shipping services to ensure your orders reach you in a timely manner. Please review the following shipping policy for details on our shipping process:

1. Order Processing:

  • Orders placed on our website will be processed promptly within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with your order details.

2. Shipping Timeframe:

  • We offer expedited shipping options to ensure swift delivery of your orders. Typically, shipping within our domestic region takes between 3 to 7 business days from the date of shipment.

  • Please note that the estimated shipping timeframe is provided as a guideline and may vary depending on factors such as your location, shipping method selected, and any unforeseen circumstances.

3. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its arrival.

4. International Shipping:

  • For international orders, shipping times may vary depending on the destination country and customs clearance procedures. Please allow additional time for international shipments to reach you.

5. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. Shipping costs will be displayed during the checkout process before you finalize your order.

6. Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with delivery. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Shipping Updates and Communication:

  • We will keep you informed of any updates regarding your order, including shipping delays or issues. Please ensure that the email address provided during checkout is accurate to receive important notifications regarding your order.

If you have any questions or concerns regarding our shipping policy or if you require assistance with tracking your order, please don't hesitate to contact our customer support team for assistance.

Return & Exchange Policy

Return and Exchange Policy

At SOUQ AL TURKIYE, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a simple and convenient return and exchange policy. Please review the following guidelines:

1. Returns:

  • You may return any unused and unopened item within 14 days of the delivery date for a full refund.

  • To initiate a return, please contact our customer support team within 14 days of receiving your order. We will provide you with a return authorization and instructions on how to return the item.

2. Exchanges:

  • If you received a defective or incorrect item, we are happy to exchange it for a new one within 14 days of delivery. Please contact our customer support team to arrange for an exchange.

  • Exchanges will be processed promptly once we receive the returned item and verify the issue.

3. Return and Exchange Conditions:

  • Items must be returned in their original packaging, unused, and in resalable condition.

  • Returns and exchanges are subject to inspection and approval by our team.

  • Shipping costs associated with returns and exchanges are the responsibility of the customer, unless the return or exchange is due to an error on our part.

4. Refunds:

  • Refunds for returned items will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

  • Please note that shipping costs are non-refundable, and a restocking fee may apply in certain cases.

5. International Returns and Exchanges:

  • For international returns and exchanges, please contact our customer support team for assistance. Additional shipping fees and customs charges may apply.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Contact Us:

If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with every purchase.

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