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Store Policy

Customer Care

At SOUQ AL TURKIYE, we are dedicated to providing exceptional customer care to ensure your shopping experience is nothing short of excellent. Our customer care philosophy revolves around prompt assistance, personalized support, and utmost transparency. Here's what you can expect from our customer care team:

  1. Prompt Assistance: Whether you have a question about a product, need help with an order, or require assistance with any aspect of your shopping experience, our customer care team is here to help. We strive to respond to all inquiries promptly and efficiently.

  2. Knowledgeable Support: Our customer care representatives are knowledgeable about our products, policies, and procedures. They are equipped to provide accurate information and guidance to address your concerns effectively.

  3. Personalized Attention: We understand that every customer is unique, and we are committed to providing personalized attention to meet your specific needs. Whether you're a first-time shopper or a loyal customer, we treat each interaction with care and attention to detail.

  4. Transparency and Integrity: We believe in transparency and integrity in all our interactions. If you encounter any issues or concerns, we are committed to addressing them openly and honestly, working towards a resolution that meets your satisfaction.

  5. Feedback and Improvement: Your feedback is invaluable to us. We welcome your comments, suggestions, and feedback as it helps us improve our products and services. If there's anything we can do better, please let us know, and we'll strive to make it right.

  6. Continuous Improvement: We are dedicated to continuous improvement and strive to enhance our customer care processes continually. Your feedback and experiences shape the way we operate, and we are committed to evolving to better serve you.

Contact Us:

If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer care team. You can contact us via email, phone, or live chat during our business hours, and we'll be happy to assist you.

At SOUQ AL TURKIYE, your satisfaction is our priority, and we are here to ensure you have a positive and enjoyable shopping experience every time you shop with us.

Privacy & Safety

At SOUQ AL TURKIYE, we are committed to protecting your privacy and ensuring the safety and security of your personal information. Our privacy and safety policy outlines how we collect, use, and safeguard your data when you interact with our website:

1. Collection of Information:

  • We collect personal information, such as your name, email address, shipping address, and payment details, only when you voluntarily provide it to us during the ordering process or when contacting our customer support team.

  • Additionally, we may collect non-personal information, such as your IP address, browser type, and browsing patterns, to enhance your browsing experience and improve our website's functionality.

2. Use of Information:

  • We use the information you provide to process your orders, fulfill your requests, and communicate with you about your purchases or inquiries.

  • Your personal information may also be used to personalize your shopping experience, provide tailored recommendations, and send promotional offers or marketing communications, but only if you have opted in to receive such communications.

3. Security Measures:

  • We employ industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • Our website undergoes regular security audits and updates to ensure compliance with the latest security standards and protect against potential security threats.

4. Data Sharing and Disclosure:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to fulfill your orders or provide services requested by you.

  • In certain instances, we may share your information with trusted third-party service providers, such as shipping companies or payment processors, to facilitate order fulfillment or payment processing. However, these service providers are contractually obligated to use your information only for the purposes specified by us and in compliance with applicable privacy laws.

5. Your Rights:

  • You have the right to access, update, or delete your personal information stored in our database. If you would like to exercise any of these rights or have any questions about our privacy and safety practices, please contact our customer support team.

  • Additionally, you have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

6. Policy Updates:

  • We may update our privacy and safety policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically for any changes.

Wholesale Inquiries

  • Businesses interested in partnering with us for wholesale distribution are welcome to contact our dedicated wholesale team. We offer competitive pricing, flexible terms, and personalized support to meet your wholesale needs.

  • Our wholesale team is committed to providing comprehensive assistance and guidance throughout the wholesale process, ensuring a seamless and successful partnership.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

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